Account Deletion Policy for OneCrediit - Effective Date: 2025

At OneCrediit, we understand that you may want to delete your account for various reasons. This Account Deletion Policy outlines the process and implications of deleting your account from our Virtual Top Up (VTU) instant internet data and airtime recharge and billing services.

1. Requesting Account Deletion

    a. To delete your OneCrediit account, please contact our customer support team at vtu@onecrediit.mwb.ng or through our App/Site's designated support channels.

    b. You may be required to provide verification of your identity to ensure the security and privacy of your account.

2. Implications of Account Deletion

    a. Once your account is deleted:

•        - You will no longer have access to your account information, transaction history, or any other data associated with your account.
•        - Any unused balance or credits in your account may be forfeited and cannot be recovered after deletion.
•        - Any ongoing subscriptions or services linked to your account will be terminated.

    b. Your personal information will be deleted or anonymized from our active databases within a reasonable timeframe, except as required by law or for legitimate business purposes (e.g., to comply with legal obligations, resolve disputes, enforce agreements).

3. Retention of Information

    a. We may retain certain information after account deletion as necessary to:

•        - Comply with legal obligations.
•        - Prevent fraud.
•        - Maintain security.
•        - Resolve disputes.
•        - Enforce our agreements.

4. Deletion Confirmation

    a. Once your account deletion request is processed, we will send you a confirmation email to the registered email address on file.

5. Reactivation

    a. If you change your mind after deleting your account, you may not be able to reactivate the same account. You may need to create a new account and start over.

6. Changes to This Policy

    a. We reserve the right to update or modify this Account Deletion Policy at any time. Any changes will be effective immediately upon posting the updated policy on our App/Site.

7. Contact Us

    a. If you have any questions or concerns about this Account Deletion Policy, please contact us at vtu@OneCrediit.com.ng

By requesting the deletion of your OneCrediit account, you acknowledge that you have read and understood this Account Deletion Policy and agree to its terms.